Frequently Asked Questions

Where is American River RV & Boat Storage located?
American River RV & Boat Storage is conveniently located at 3671 Omec Park Drive, Rancho Cordova, CA 95742, providing easy access for customers throughout Rancho Cordova and the Greater Sacramento Metro area.


What are the gate hours?
Gate is open to all tenants from 6:00 AM – 8:00 PM daily.


Can I access the facility outside of normal gate hours?
Extended gate access may be available with at least 48 hours' advance notice.
Please contact the office to request after-hours access. Approval is subject to management review.


What are the move-in requirements?
To ensure all vehicles are properly registered and secure, please submit the following within 7 days of your move-in date:
  • A copy of your driver's license
  • A copy of your vehicle's current registration
  • Proof of insurance
  • A photo of your vehicle parked in its designated stall, clearly showing the license plate and stall number


Is insurance required?
Yes. All vehicles, trailers, RVs, and boats stored at our facility must have active insurance coverage on file at all times. If you choose to use your personal insurance, please send us a copy of your policy within 7 days of your move-in date.

If we do not receive your policy, you’ll be automatically enrolled in our in-house protection plan from SafeLease at $12 per month (Base Plan).
For more details about the SafeLease Protection Plan, please visit: https://www.safelease.com/brochure

How do I send my move-in documents?
You may email the documents to hello@americanriver-storage.com or you drop it off at the mailbox installed at the entrance gate.


Is American River RV & Boat Storage under new ownership?
Yes! We’re pleased to announce that American River RV & Boat Storage is now under new ownership. Our new management team is committed to maintaining a safe, secure, and affordable storage experience while introducing several improvements to enhance convenience, security, and account management.


What changes are being made?
We’ve made a few important updates:
  • A new online tenant portal (storEDGE) for easier payments and account access
  • A new keypad gate access system (keycards are no longer used)
  • A new lease agreement and facility rules for all tenants to sign electronically
  • Continued the same rental rate and space assignment


How do I set up my storEDGE account?
All tenants are required to set up their storEDGE online account, which allows you to:
  • Make future rental payments
  • View payment history and account details
  • Access important facility and account information

We will no longer accept checks or cash at the facility.

All payments must be made online through storEDGE or by phone using ACH (checking) or a credit/debit card

To set up your account, click this link: [Set Up Your Account] and select SIGN UP.

You need your account number and unit number to sign up. If you do not know this information, please contact our office.

What’s new with the gate access system?
We’ve upgraded to a keypad entry system. Each tenant must use a personal gate code to enter and exit the facility.

Keycard access is no longer supported — you may destroy your old keycards.

If you have not yet submitted your gate code, please call our office to provide one.


What are the requirements for my new gate code?
Please follow these guidelines when choosing your code:
  • Minimum of 4 digits
  • Value must be between 1000 and 9999999999
  • Cannot start with 0 (zero)
  • Cannot use the same digit repeated (e.g., 1111, 2222, etc.)
  • Must be unique for your security
Once your code is received and verified, you’ll get a confirmation email that it’s active.


What happens to the deposit I paid for my keycard?
If you paid a keycard deposit, you may choose to:
Receive a refund check, or Apply the amount as a credit toward your next month’s rent.
Please contact our office to let us know your preference.

Do I need to sign a new lease?
Yes. Every tenant is required to review and sign the updated Lease Agreement and Facility Rules. These documents ensure clarity and consistency across all tenants. We will send you an email with a link to review and electronically sign the new agreement. If you have not updated us with your email address, please contact our office.


What is the move-out policy?
We require a 30-day notice prior to moving out. Please contact the office to submit your notice and confirm your final account details.


Who can I contact if I have questions or need help?
We’re happy to assist you!
American River RV & Boat Storage 📍 3671 Omec Park Dr, Rancho Cordova, CA 95742 📞 (916) 907-9867 📧 hello@americanriver-storage.com

Our current customer support hours are Monday through Friday, 8 AM - 4 PM (Pacific).

Why Store With Us?

  • Affordable RV, Boat & Vehicle Storage
  • Secure Keypad Entry Access
  • Secure Fenced &Gated Facility
  • 24/7 Video Surveillance (CCTV)
  • Wide Drive Aisles
  • Uncovered Outdoor Parking Spaces
  • Multiple Parking Size Options
  • Online Rentals & Bill Pay
  • Online Payment & Autopay Options
  • Month-to-Month Rentals
  • Friendly Support Team
  • Convenient Access Hours
  • Locally Owned & Community Focused
  • Convenient Rancho Cordova Location