Privacy Policy

We value your interest in American River RV & Boat Storage; we respect and share your concern about privacy. So that you understand our policies and your options, we have prepared this policy to explain what information we gather about you when you visit our website and related platforms, how we use it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so check periodically for changes.

INFORMATION COLLECTED BY AMERICAN RIVER RV & BOAT STORAGE

GENERAL INFORMATION:
We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your storage rental preferences. You can choose not to provide information to us, but in general, most of the information we request is required for you to reserve a storage space, sign up for a discount, participate in a survey or contest, ask us a question, or initiate other transactions on our website.

PROXY INFORMATION:
When you make a reservation for someone else through this website, we will request personal information and storage rental preferences about that individual. You should obtain their consent before providing us with their information, as any access to view or change their information will be available only through your account.

INFORMATION FROM OTHER SOURCES:
We may periodically obtain both personal and non-personal information about you from affiliated entities, business partners, and independent third-party sources and add it to our account information. Examples may include updated delivery and address information, purchase history, and demographic information.

AUTOMATIC INFORMATION:
We automatically collect some information about your device when you visit this website. For example, we collect your IP address, browser type, referring website, and details about your online activity, such as pages viewed and buttons clicked. This helps us customize your experience and prevent fraud.

COOKIES AND OTHER WEB/MOBILE TECHNOLOGIES:
Our website uses cookies and similar technologies to recognize returning visitors, customize content, measure performance, and improve functionality. You can adjust your browser settings to limit or disable cookies, but this may affect your access to some site features.

CALL RECORDING:
All calls to American River RV & Boat Storage may be recorded for quality assurance, training, and compliance purposes. Recordings may include personal and non-personal data and are handled securely by authorized personnel or trusted third parties.

SMS TERMS & CONDITIONS:

By providing your mobile phone number, you consent to receive SMS messages from American River RV & Boat Storage related to important updates and notifications for your parking space with us.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (916) 853-8500 or email us at hello@americanriver-storage.com.

Your phone number will be handled in accordance with our Privacy Policy, available at https://www.americanriver-storage.com/privacy-policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

WE PROTECT YOUR INFORMATION

We are committed to safeguarding your information. While no website can guarantee absolute security, we use administrative, technical, and physical security measures to protect the personal information you provide. Access is limited to authorized employees for business purposes only. Sensitive information is encrypted during transmission, and our systems are secured by firewalls and intrusion detection technology. Your private information (such as credit card details) is not stored on our servers after transactions are completed.

UNDERAGE RESTRICTIONS

This website is intended for general audiences and does not provide services to children under 13. If we discover that we have collected personal information from a child under 13, we will delete it immediately.

HOW INFORMATION MAY BE USED OR SHARED

We use your information for purposes including:

  • Completing reservations and payments for storage services.

  • Providing booking confirmations, account updates, and customer communications.

  • Processing payments and billing.

  • Responding to inquiries and customer support.

  • Improving our services and website functionality.

  • Sending promotional offers or information (with your consent).

  • Conducting surveys or feedback requests.

  • Preventing fraud or illegal activity.

  • Enforcing our Terms of Use.

We may share information with trusted third-party vendors (such as payment processors or marketing service providers) who are bound by strict data protection requirements. We may also share information with business partners offering joint services, in compliance with applicable laws, or in the event of a corporate transaction (e.g., merger, acquisition).

Aggregate or anonymized data may also be shared for business or research purposes.

REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

By submitting reviews, comments, or other content (“submissions”) to our website, you grant American River RV & Boat Storage and its affiliates the right to use, reproduce, and display such content in connection with our services. You are solely responsible for your submissions and must not post unlawful, infringing, or harmful material. We reserve the right to moderate or remove content at our discretion.

CONTACT

Notices concerning this website should be sent to:

American River RV & Boat Storage
3730 Omec Cir, Rancho Cordova, CA 95742

We will review and address all notices in line with this policy.